Terms and Conditions

Ordering

 

We do not recommend purchasing a key system component without first auditioning it carefully, which is why we have demonstration rooms and a 14 day trial period policy.

However in certain situations it can be difficult for people to get to our showroom and for those instances we can offer our mail order service.

If you would like to audition a SW1X Audio Design product(s) at home, we offer a 14 day trial period for all STD versions of our products.

Following some questions about your audio system, to gauge suitability, we will manufacture and ship the product(s) within the usual 2-4 week delivery period following receipt of payment in full.

If for some reason the item is not to your satisfaction during the 14 day trial period, your money will be refunded following safe return of the unit(s).

All we ask is that the equipment is returned in the same condition in which it left the factory.

We accept payment by Check, Bank Transfer or Paypal.

We also offer various payment options such as payment in instalments and pre-payment. Please contact us for further details.

 

Upgrade and Trade in Policy

 

Everything great sounding can still be upgraded with something even better. We therefore have created a SW1X Performance Level System, which can be experienced from entry level and move up if one tries a higher specified version or higher performance level product.

One can elevate the experience if one already owns a SW1X product and wishes to upgrade either components & materials, a product version or to step up  to a higher performance level. This can be done with following terms and conditions:

All products can be traded in. There is no difference where and who from an original SW1X product was purchased. If one purchased a product through a dealer, the same terms and condition apply. If in doubt please contact us and send the serial number in question.

The price for the upgrade is either a) the price of an upgrade option plus cost of labour or b) the difference between the original price of a product as was stated on the price list at the time of a purchase [*] and the price of a new product. The only other cost is for traded in old products is shipping and custom duties, if applicable.

[*] minus a fixed 10% if the product has signs of wear and tear

 

Pre-owned Product Purchase Policy

 

Should a rare opportunity arise to purchase a SW1X product from a second hand market, feel free to make use SW1X Audio Design as a middleman. Please ask the seller to send the product to us instead directly to yourself for a check.

We shall  look inside (test, measure and may even update) and re-package it  before sending it over to you. All this will be done to insure that a product arrives in perfect working order. The additional cost of this service is only the cost of shipping from SW1X factory to you.

If a product is being serviced, there is an opportunity to carry out some updates or upgrades in materials & components,  such as upgrade of capacitors or re-working some power supplies or adding additional input or output  and  perhaps having a fresher looking front, back or top panels

 

SW1X Product Warranty

 

SW1X warrants all DAC and pre-amplifier products to be free from defects in materials and workmanship for 5 years from the original date of purchase and agrees to cover the cost of parts and associated labour required to correct such defects, subject to terms & conditions. Any valves supplied with the unit are warranted for three months from the original date of purchase. If the product fails in normal domestic use and during the Warranty period due to the above described faults or defects, SW1X Audio Design will, at its discretion, repair or replace the item free of charge within a reasonable time once it has been returned to SW1X Audio Design factory or an appointed dealer or service engineer.


Any servicing, repairs or modifications not authorized by SW1X or carried out by persons other than appointed SW1X Audio Design service engineers will invalidate any warranty.

The Warranty does NOT cover:

  • Damage sustained whilst in the possession of a shipping agent, retailer or consumer and not caused as a direct result of defects in materials or workmanship.
  • Damage caused by normal wear and tear.
  • Damage or defects caused by abnormal or unreasonable use.
  • Damage caused by accident, acts of nature, misuse or neglect.
  • Damage caused by a failure to follow the operating and installation instructions supplied with the product.
  • Damage caused by improper or careless cleaning.

 

SW1X Audio Design reserves the right to refuse warranty for any component of which the serial number has been removed, defaced or tampered with.

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