SW1X Audio Design Lifetime Support
At SW1X Audio Design, we create products built to last a lifetime. We stand by our commitment to using only the finest components and proven audio technologies. Our dedication to quality extends beyond the warranty period, offering ongoing support to ensure your peace of mind. Whether it’s troubleshooting over the phone or coordinating repairs, we’re here to provide exceptional service whenever you need it. Please feel free to Contact Us for any repairs or Service Inquiries.
SW1X Audio Design Product Warranty
SW1X warrants all products to be free from defects in materials and workmanship for 3 years when registered through our Registration Form. Unregistered products will only receive a 12 months of standard warranty. The warranty begins from the day of product reception and SW1X agrees to cover the cost of parts and associated labour required to correct such defects, subject to terms & conditions. Any current production valves supplied with the unit are warranted for three months from the original date of purchase. If the product fails in normal domestic use and during the Warranty period due to the above described faults or defects, SW1X Audio Design will, at its discretion, repair or replace the item free of charge within a reasonable time once it has been returned to SW1X Audio Design factory or an appointed dealer or service engineer.
Any servicing, repairs or modifications not authorized by SW1X or carried out by persons other than appointed SW1X Audio Design service engineers will invalidate any warranty.
The Warranty does NOT cover:
- Damage sustained whilst in the possession of a shipping agent, retailer or consumer and not caused as a direct result of defects in materials or workmanship.
- Damage caused by normal wear and tear.
- Damage or defects caused by abnormal or unreasonable use.
- Damage caused by accident, acts of nature, misuse or neglect.
- Damage caused by a failure to follow the operating and installation instructions supplied with the product.
- Damage caused by improper or careless cleaning.
SW1X Audio Design reserves the right to refuse warranty for any component of which the serial number has been removed, defaced or tampered with.
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