Ordering
In certain situations, it can be difficult for people to visit our showroom. In such cases, we offer a mail-order service.
Following some questions about your audio system to gauge suitability, we typically manufacture and ship the product(s)
within 2–5 weeks of receiving full payment.
All prices stated on the price list are ex works, i.e. exclusive of the costs of delivery.
Orders are placed with a 50% deposit and remaining balance due upon completion, prior to delivery.
We accept all major forms of payments: Cheque, Bank Transfer, Credit Cards or Paypal.
Returns
If for any reason the new product does not meet your expectations during the 14-day trial period, your payment will be refunded upon the safe return of the product.
Customized products are non-returnable. The trial period applies only to our standard products.
All we ask is that the equipment be returned in the same condition in which it left the factory, allowing it to be resold as new.
Return shipping costs and payment processing fees are the responsibility of the buyer.
SW1X Product Warranty
Please click on the link above
SW1X Product Upgrade Policy
An upgrade path is built into all SW1X products. Everything that sounds great can still be improved with even better components. We have therefore created the SW1X Performance Level System, which allows customers to experience our products from the entry level and upgrade to higher-performance versions.
If you already own an SW1X product and wish to upgrade components, materials, the product version, or step up to a higher performance level, you can do so under the following terms:
- All original first-owner products can be traded in.
- If one purchased a product through a dealer, the same terms and condition apply.
- If in doubt please contact us and send the serial number in question.
The price for the upgrade is either the price of an upgrade option plus cost of labour.
The only other cost is for trade-ups are shipping and custom duties, if applicable.
If you have purchased our product recently, please see the Zero-Value-Loss Trade-In Policy.
SW1X Zero-Value-Loss Trade-In Policy
All new customers and existing original product owners can upgrade any product purchased for a higher-performance level at price difference within the same product category. Here’s how it works:
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Upgrade Anytime Within 1 Year: If you wish to upgrade to a more advanced product, simply pay the difference between your original purchase and the new product.
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No Additional Wait Time: We’ll start building your new product upon reception of the payment. While the new product is being built, you can continue using your existing product.
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Hassle-Free Exchange: Once your new product is ready, just ship us the old one. Upon reception of the existing product, we will send you your new product in return.
Please note, this offer is only available to registered owners. All original first-owner products can be traded in. If one purchased a product through a dealer, the same terms and condition apply. If in doubt please contact us and send the serial number in question.
SW1X Certified Pre-owned Product Inspection Service
If you are buying a SW1X product from second-hand market, feel free to make use SW1X Audio Design as a middleman. Please ask the seller to send the product to us to do the inspection for you.
We will inspect, service and potentially repair and re-package the product before sending it over to you. All this will be done to ensure that a product arrives in perfect working order. The additional cost of this service is the cost of shipping along with a small fee dependent of the product condition in question.
At SW1X Audio Design, we are constantly innovating our technology. Therefore, products serviced through us benefit from potential upgrade in materials & components, such as capacitors, re-working power supplies, increasing additional input or output and at the very least, upgrading to the latest design of our front, back or top panels.
We have an active community of SW1X product owners. We may be able to assist in connecting customers looking for a pre-owned SW1X audio equipment through our mailing list and official SW1X Audio Club if the opportunity arises.