Ordering
In certain situations it can be difficult for people to get to our showroom and for those instances we can offer our mail order service.
Following some questions about your audio system to gauge suitability, we normally manufacture and ship the product(s)
within the 2-5 week delivery period following receipt of payment in full.
All prices are as stated on the price list are ex works, i.e. exclusive of the costs of delivery.
Orders are made with a 50% deposit and remainder on completion pre-delivery.
We accept all major ways of payments by Check, Bank Transfer, Credit Cards or Paypal.
Returns
If for some reason the new product is not to your satisfaction during the 14 day trial period, your payment for the product will be refunded following safe return.
Any customized products cannot be returned, the trial period is only available for our standard products.
All we ask is that the equipment is returned in the same condition in which it left the factory, such that the item can be re-sold as new.
All return delivery costs and payment processing fees are responsibility of a buyer.
SW1X Product Upgrade Policy
Upgrade path is build in products of SW1X. Everything great sounding can still be upgraded with something even better. We therefore have created a SW1X Performance Level System, which can be experienced from entry level and move up if one tries a higher specified version or higher performance level product.
One can elevate the experience if one already owns a SW1X product and wishes to upgrade either components & materials, a product version or to step up to a higher performance level. This can be done with following terms and conditions:
All original first-owner products can be traded in. If one purchased a product through a dealer, the same terms and condition apply. If in doubt please contact us and send the serial number in question.
The price for the upgrade is either a) the price of an upgrade option plus cost of labour or b) the difference between the original price of a product as was stated on the price list at the time of a purchase. The only other cost is for traded in old products is shipping and custom duties, if applicable.
SW1X Zero-Value-Loss Trade-In Policy
All new customers and existing original product owners can upgrade any product purchased for a higher-performance level at price difference within the same product category. Here’s how it works:
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Upgrade Anytime Within 1 Year: If you wish to upgrade to a more advanced product, simply pay the difference between your original purchase and the new product.
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No Additional Wait Time: We’ll start building your new product upon reception of the payment. While the new product is being built, you can continue using your existing product.
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Hassle-Free Exchange: Once your new product is ready, just ship us the old one. Upon reception of the existing product, we will carry out We’ll send you your new product in return.
Please note, this offer is only available to registered owners. All original first-owner products can be traded in. If one purchased a product through a dealer, the same terms and condition apply. If in doubt please contact us and send the serial number in question.
SW1X Certified Pre-owned Product Inspection Service
If you are buying a SW1X product from second-hand market, feel free to make use SW1X Audio Design as a middleman. Please ask the seller to send the product to us to do the inspection for you.
We will inspect, service and potentially repair and re-package the product before sending it over to you. All this will be done to ensure that a product arrives in perfect working order. The additional cost of this service is the cost of shipping along with a small fee dependent of the product condition in question.
At SW1X Audio Design, we are constantly innovating our technology. Therefore, products serviced through us benefit from potential upgrade in materials & components, such as capacitors, re-working power supplies, increasing additional input or output and at the very least, upgrading to the latest design of our front, back or top panels.
We have an active community of SW1X product owners. We may be able to assist in connecting customers looking for a pre-owned SW1X audio equipment through our mailing list and official SW1X Audio Club if the opportunity arises.